Chatbot development for business

A customer wants to leave a request, check an order status or get an answer without calling or waiting for an email. Staff want routine questions not to distract them. A chatbot serves both: it takes the request, asks for missing details, creates a ticket in the system and tells the customer about every change.

We build bots for Telegram, WhatsApp, MAX and other messengers, as well as for websites. A bot does not live on its own: it is tied to your CRM, accounting system or platform, so nothing has to be carried over by hand.

A button-based bot is good for predictable scenarios: choose a menu item, get an answer. When customers write in free text, an AI chatbot for business helps: it understands the meaning of a message, picks an answer from the knowledge base and decides who should take the request. An AI bot for request processing classifies the enquiry itself, fills in the card and assigns an owner.

Where a mistake can be costly — for example when agreeing terms — the bot only prepares the reply and an employee confirms it. We configure what the bot does on its own and what it only suggests.

A bot works with customers' personal data, so it asks for consent to process it and stores data in line with 152-FZ. Employees' access to dialogues is separated by role, and the history of requests stays in your system.

We build the integration with the CRM and other services through an API: deals and requests are created and updated automatically, and the manager sees the whole conversation in the usual client card.

A channel of communication with customers that works around the clock and loses no enquiries: every message becomes a request with a history and an owner. Employees are left with the conversations that need a person — agreeing terms, complex questions, sales.

We hand over the dialogue scenarios, access to the bot panel and a description of the integrations. New scenarios can be added without rebuilding the whole system.